- Main Arena Office: (972) 222-2555
- General Information Line: (972) 285-2800
- Located at main entrance box office
- Valid photo ID required for pickup
- Available 1 hour before event start time
- Tickets can be retrieved by original purchaser or authorized representative
- On-site parking available
- Parking fee: $5-$10 per vehicle
- Handicap parking near main entrance
- Free parking for event ticket holders
- Overflow parking in adjacent lots
- ADA compliant seating areas
- Wheelchair accessible spaces
- Companion seating available
- Assistive listening devices upon request
- Ground level entry points
- No outside food or beverages
- Bags subject to search
- No weapons permitted
- Professional cameras/recording equipment prohibited
- Appropriate attire required
- Children under 3 typically free with paying adult
- Children 3-12 may require child ticket
- Recommended age limits vary by event type
- Parental discretion advised for mature content events
