- Main Information: (828) 225-1333
- Ticket Office: (800) 411-3812
- Located at main entrance ticket office
- Valid photo ID required
- Tickets must be claimed at least 30 minutes before tour start time
- Free on-site parking
- Designated lots for standard vehicles
- Shuttle services available from parking areas
- Accessible parking near main entrance
- Wheelchair accessible routes throughout estate
- Elevators in main house
- Rental wheelchairs available
- Designated rest areas with seating
- No food or drinks inside historic house
- Photography permitted in gardens and exterior
- No pets allowed (service animals exempt)
- Casual, comfortable clothing recommended
- No large bags or backpacks
- Children welcome
- Recommended for ages 6 and up
- Strollers allowed in outdoor areas
- Guided tours have age-appropriate content
- Children under 16 must be accompanied by adult
