- Main Box Office: (585) 454-2100
- Administrative Office: (585) 454-2700
- Located at main box office entrance
- Valid photo ID required for pickup
- Tickets available 1 hour before performance start time
- Pre-purchased tickets held until 30 minutes before show
- On-site parking lot available
- Street parking on Gibbs Street
- Nearby municipal parking garages
- Recommended to arrive 30 minutes early for parking
- Wheelchair accessible sections
- Companion seating available
- Elevators to all levels
- Assistive listening devices provided
- Service animal friendly
- No outside food or drinks
- Photography/recording prohibited during performances
- Business casual attire recommended
- Cell phones must be silenced
- Late seating during performance intervals only
- Children 5 and under generally not permitted
- Recommended age varies by performance type
- Booster seats available upon request
- Matinee performances more child-friendly