- Main Box Office: (585) 222-5000
- Administrative Office: (585) 222-5010
- Located at main box office entrance
- Valid photo ID required for pickup
- Available 1 hour before performance start time
- Unclaimed tickets released 15 minutes before show
- On-site parking lot with 75 spaces
- Street parking available on Chestnut Street
- Nearby municipal parking garage within walking distance
- Parking fees: $5-$10 depending on event
- Wheelchair accessible seating in multiple locations
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Service animal friendly
- No outside food or beverages
- No photography during performances
- Cell phones must be silenced
- Late seating at discretion of staff during performance breaks
- Children 5 and under generally not recommended
- Children 6-12 must be accompanied by adult
- Some performances may have specific age restrictions
- Booster seats available upon request
