- Located at main entrance ticket counter
- Valid photo ID required for pickup
- Reservations must be claimed at least 30 minutes before scheduled tour/activity
- Free on-site parking
- Designated parking areas for standard and oversized vehicles
- Well-lit and monitored parking lot
- Parking included with ticket purchase
- Wheelchair accessible tours available
- Limited mobility accommodations for most underground experiences
- Advanced notice recommended for special accessibility needs
- Closed-toe shoes required
- Helmets provided for certain activities
- No outside food or drinks
- Participants must follow guide instructions
- Minimum age/height restrictions for some tours
- Children under 12 must be accompanied by adult
- Age/height restrictions vary by specific tour/activity
- Parental waivers required for minors
- Some tours not recommended for very young children
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