- +49 (0)209 123 4567
- Arena customer service: +49 (0)209 987 6543
- Located at main entrance
- Valid photo ID required
- Ticket pickup until 30 minutes before event start
- Online pre-printed tickets recommended
- On-site parking garage with 500 spaces
- Disabled parking near main entrance
- Public parking within 500m radius
- Public transit recommended on event days
- Wheelchair spaces available
- Companion seats adjacent to wheelchair areas
- Elevator access to all levels
- Designated accessible restrooms
- No outside food or drinks
- Bags subject to security check
- No weapons or illegal substances
- No professional camera equipment
- No smoking inside venue
- Children under 12 must be accompanied by adult
- Some events may have specific age restrictions
- Infant/toddler ticket policies vary by event type
