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Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
MUST BE 21+ TO ATTEND. Doors open at 7PM. Hard Rock LIVE is located within Hard Rock Casino Rockford. Must be 21+ to attend. Valid photo ID required. All sales final. This is a fully seated event. All tickets grant entry and reserved seating. Sections 201, 202, & 203 are stadium-style risers that require traveling up a set of stairs. All wheelchair and accessibility areas are located within Sections 101 & 103 and are sold directly through the Box Office. Hard Rock Rockford is a smoke free facility. Smoking of any kind, including vapes, is prohibited. For a full list of venue rules, visit our website Hard Rock LIVE has no Re-Entry.

- Main Box Office: (815) 986-2787
- General Venue Information: (815) 874-5700

- Located at main box office entrance
- Valid photo ID required for pickup
- Arrive minimum 1 hour before event start time
- Tickets can be retrieved by original purchaser or authorized representative

- Free on-site parking
- Dedicated event parking lot
- Handicap parking spaces available near main entrance
- Recommended to arrive 45-60 minutes before event start

- ADA compliant seating areas
- Wheelchair accessible spaces
- Companion seats available
- Must be purchased through venue's accessibility coordinator

- No outside food or beverages
- No professional cameras
- Valid government-issued ID required for entry
- No weapons
- No large bags or backpacks

- Age restrictions vary by event
- Children under 12 typically require adult accompaniment
- Some shows may be 18+ or 21+
- Check specific event details for precise age guidelines