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- Main Contact: (704) 916-9988
- Box Office: (704) 916-9988

- Located at main box office entrance
- Valid photo ID required for pickup
- Arrive at least 1 hour before event start time
- Original confirmation or order number recommended

- On-site parking available
- AvidXchange Music Factory parking lot
- Street parking in surrounding area
- Some nearby lots offer paid parking
- Rideshare drop-off and pickup recommended

- Wheelchair accessible areas
- Companion seating available
- Limited number of accessible spaces
- Advance notification recommended
- Contact venue directly for specific accommodations

- Must be 18+ for most shows (age varies)
- No outside food or beverages
- No professional cameras
- Valid government-issued ID required
- No refunds or exchanges

- Age restrictions vary by event
- Most shows 18+
- Some all-ages shows available
- Children under 12 typically require adult accompaniment
- Check specific event details for exact age policy