THIS IS NOT A CONCERT TICKET! Parents, please note that while most children are excited to meet their favorite characters up-close, others can feel frightened. If your child is scared or hesitant to meet the characters, we recommend moving to the back of the line; This will allow your child the extra time they may need to warm up to the characters and see how they interact with other children present. For the safety of all guests and performers, no touching or hugging will be permitted. **Admission to the performance is not included in the Photo Experience ticket. This is a separate upgrade that must be purchased in advance. **Children aged 12 and under must be accompanied by a Parent/Guardian. Each Child, Parent or Guardian must have a show ticket as well as a Photo Experience ticket to attend.

- Located at main entrance ticket counter
- Valid photo ID required for pickup
- Reservations must be claimed at least 30 minutes before scheduled tour/activity

- Free on-site parking
- Designated parking areas for standard and oversized vehicles
- Well-lit and monitored parking lot
- Parking included with ticket purchase

- Wheelchair accessible tours available
- Limited mobility accommodations for most underground experiences
- Advanced notice recommended for special accessibility needs

- Closed-toe shoes required
- Helmets provided for certain activities
- No outside food or drinks
- Participants must follow guide instructions
- Minimum age/height restrictions for some tours

- Children under 12 must be accompanied by adult
- Age/height restrictions vary by specific tour/activity
- Parental waivers required for minors
- Some tours not recommended for very young children

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* Not inclusive of taxes and fees
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