Kaseya Center All-Access Tour

Embark on a guided behind-the-scenes tour of Miami’s premier sports and entertainment venue, and home of the 3-time NBA Champion Miami HEAT. Stops include: Miami HEAT training facilities, arena suites and lounges, media control room, and many more. Estimated duration: 1 to 1.5 hours.

Adult tickets: 18 years old or over
Minor tickets: 2-17 years old (must be accompanied on the tour by a ticketed adult)

Minors under 2 years old do not require a ticket.

Other notes:

Tickets are non-refundable and non-transferrable. Dates/times are also non-transferrable.
Availability for specific dates and/or times are subject to change. Furthermore, tours that have not reached a minimum number of participants may be canceled up to 48 hours prior to the schedule time. In the event that either happens, you will receive a refund of your purchase to the card used for payment.
Please plan to arrive 15 minutes before your tour starts. Should you miss your start time, we will try our best to accommodate you in the subsequent time slot, provided that there is availability.
For the safety of our guests, Kaseya Center does not permit certain items into the Kaseya Center. Prohibited items include: Bags, purses, backpacks, briefcases, duffle bags larger than 10” x 6” x 2"; outside food or beverage; recording devices, tripods, and professional camera auxiliary lenses; illegal substances; and weapons of any kind. Management reserves the right to restrict any article not specifically listed above. Management or Security personnel may request to inspect any bag or purse, entering into the Kaseya Center.
The Kaseya Center is a “smoke-free” facility. “Smoking” (which includes emitting vapors via e-cigarettes) is not permitted.
This is a walking/standing tour in English that will last 60-90 minutes. If you have questions about additional accomodations/accessibility, please contact Guest Experiences at 786.777.1237 or email: [email protected].
Tour route may vary based on arena schedule. 
Additional information is available at https://www.kaseyacenter.com/guest-services/a-z-guide and https://www.kaseyacenter.com/guest-services/faqs.

Miami HEAT & Arena Event Sales Information: • Miami HEAT Season Tickets & Partial Plans (786) 777 HOOP • Miami HEAT Group Tickets (786) 777 DUNK • Miami HEAT Premium Seats (Courtside/Flagship/Suites/Loges) (786) 777 4320 • Arena Event Suite Sales (786) 777 1000 • Group Ticket & Fundraising Opportunities for Arena Family Shows (786) 777 4FUN (4386)

Will Call is located at the Ticketmaster Box Office on the North Side of the Arena located between Gates 3 & 4. Valid ID required to pick up Will Call Tickets

Suggested Parking Information: http://d2yex7fc50u2fe.cloudfront.net/pdfs/ Event_parking_options.pdf

This is an accessible venue.

For all you need to know from A-Z, please log on to: www.kaseyacenter.com

- Children Under 2: Free on Lap
- Children 2-10: Discounted Tickets Available
- Parental Supervision Required
- Age Restrictions Vary by Event Type