John Cusack

Unfortunately, the Event Organizer has had to cancel your event. No action is required to obtain a refund. It will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer, which is usually completed within 30 days. If the Event Organizer is offering a credit option, it will be visible within the Event Details of your order, which can be found in your Ticketmaster account. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.

502-855-5404

- Located at main entrance ticket counter
- Valid photo ID required for pickup
- Reservations must be claimed at least 30 minutes before scheduled tour/activity

- Free on-site parking
- Designated parking areas for standard and oversized vehicles
- Well-lit and monitored parking lot
- Parking included with ticket purchase

- Wheelchair accessible tours available
- Limited mobility accommodations for most underground experiences
- Advanced notice recommended for special accessibility needs

- Closed-toe shoes required
- Helmets provided for certain activities
- No outside food or drinks
- Participants must follow guide instructions
- Minimum age/height restrictions for some tours

- Children under 12 must be accompanied by adult
- Age/height restrictions vary by specific tour/activity
- Parental waivers required for minors
- Some tours not recommended for very young children