Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
Our Venue is a mobile ticketing venue. For band will call, please have your photo ID.
Rupp Arena Parking sells pre-paid parking for most arena events through Ticketmaster, visit the below URL and click the "Add On" tab. Accessible permit parking spaces are limited and available on a first come first serve basis. Additional parking is available in a variety of surrounding garages and lots. Fees vary. https://www.ticketmaster.com/rupp-arena-tickets-lexington/venue/180350
Rupp Arena is handicap accessible. Seating is available at the Box Office and through Ticketmaster. For more personalized assistance please contact the Box Office at 859-233-3535. For University of Kentucky Basketball, call 800-928-2287.
At Rupp Arena there is a Clear Bag Policy and is cashless for parking and concessions. Please visit the below URL for a list of arena policies. https://www.rupparena.com/guest-services/arena-policies
University of Kentucky Basketball games require ALL patrons to have a ticket to enter regardless of age. Many events are free for children under 2 years old. Please check individual events for age limit.