- Main Office: (865) 974-1234
- Ticket Office: (865) 651-VOLS

- Located at main ticket entrance
- Open 2 hours before event start
- Valid photo ID required for pickup
- Group and individual ticket retrieval available

- Multiple parking lots surrounding arena
- Reserved parking for disabled individuals
- Parking fees vary by event
- Carpooling recommended during high-attendance events

- ADA compliant seating throughout venue
- Wheelchair accessible spaces
- Companion seats available
- Elevator access to all levels

- No outside food or beverages
- Clear bag policy in effect
- No weapons
- No professional cameras without media credentials
- No smoking inside facility

- Children under 2 typically free with accompanying adult
- Children 2+ require ticket
- Recommended age limits may vary by specific event
- Parental discretion advised for late-night or mature content events

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* Not inclusive of taxes and fees
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